Shipping Policy

Last Updated: 31 October 2026

This Shipping Policy explains the shipping arrangements, order processing, delivery coverage, tracking procedures, and delivery-related enquiries for eligible orders placed through IGET Bar Pro (“we”, “us”, or “our”).

We aim to provide clear shipping information and a reliable delivery experience for our customers.

For shipping enquiries, please contact us at meiruth558@gmail.com.

1. Shipping Coverage

We provide shipping services within Australia for products that we are legally authorised to supply and deliver.

Available delivery destinations are determined by the shipping options displayed at checkout.

We do not accept orders for products that cannot legally be supplied or delivered to the relevant destination under applicable Australian laws and regulations.

International shipping is not currently offered unless expressly confirmed by us in writing.

2. Dispatch Locations

Orders for eligible products are dispatched from our designated fulfilment location.

The dispatch location may vary depending on stock availability and fulfilment arrangements.

Where relevant, dispatch information will be provided in your order confirmation or shipping notification.

3. Order Processing and Dispatch Time

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, order verification, warehouse operations, and public holidays.

Any applicable estimated processing time will be communicated at checkout or through our order confirmation.

Please note that submitting an order does not mean it has been dispatched. Dispatch takes place only after the order has been accepted and all applicable requirements have been satisfied.

4. Shipping Methods and Estimated Delivery Times

Available shipping methods and estimated delivery times will be displayed at checkout where applicable.

Delivery estimates depend on the destination, carrier service, and operational conditions.

Please note:

Delivery estimates are not guaranteed delivery dates.
Remote and regional destinations may require additional delivery time.
Public holidays and peak shopping periods may affect delivery schedules.
Severe weather and carrier service disruptions may cause unexpected delays.

The actual delivery timeframe is determined by the relevant carrier after dispatch.

5. Shipping Fees

Shipping charges are calculated according to the available delivery method, destination, and order details.

The applicable shipping fee will be displayed at checkout before payment is completed.

Any promotional shipping offers or free shipping arrangements will be subject to the conditions displayed on our website at the time of purchase.

We reserve the right to update shipping prices where necessary, with the applicable charges displayed before checkout completion.

6. Free Shipping Promotions

From time to time, we may offer free shipping promotions on eligible orders.

Any minimum purchase requirements, promotional periods, exclusions, or other conditions will be clearly displayed when the promotion is available.

Free shipping is not automatically available on every order.

7. Weekends and Public Holidays

Orders may continue to be received through our website during weekends and public holidays.

However, order processing and dispatch may be affected by warehouse operating hours and carrier availability.

Orders that cannot be dispatched during non-business days will be processed on the next applicable business day.

8. Order Confirmation and Payment

Orders must receive successful payment confirmation before processing and dispatch.

If payment is unsuccessful, pending, or declined, the order will not be dispatched.

We reserve the right to review orders where payment verification, product eligibility, or legal compliance requirements have not been satisfied.

Where an order cannot lawfully be fulfilled, we will not dispatch the affected products and will arrange an appropriate resolution in accordance with applicable law.

9. Tracking Information

Where tracking is available, tracking details will be provided by email after the order has been dispatched and the carrier has issued the relevant tracking information.

Customers can use the tracking number to monitor delivery progress.

Please allow time for the carrier’s tracking system to register the initial scan.

If tracking information is unavailable or has not updated for an extended period, please contact us at meiruth558@gmail.com.

10. Delivery Delays

Although we aim to process orders within the communicated timeframe, delivery delays may occur due to circumstances outside our reasonable control.

These may include:

Public holidays.
Severe weather conditions.
Natural disasters.
Carrier network disruptions.
Peak delivery periods.
Incorrect or incomplete delivery information.
Other unexpected logistical circumstances.

If your delivery is delayed, please contact us so that we can review the situation and assist where appropriate.

Nothing in this policy limits your rights under the Australian Consumer Law.

11. Delivered but Not Received

If your tracking information shows that a parcel has been delivered but you have not received it, we recommend taking the following steps:

Check your mailbox, front entrance, porch, and other safe delivery locations.
Check whether another household member or an authorised recipient has accepted the parcel.
Confirm that the delivery address provided at checkout was correct.
Contact us at meiruth558@gmail.com as soon as possible.

Where appropriate, we will assist with enquiries to the relevant delivery carrier.

Any investigation or resolution will be handled in accordance with applicable consumer protection laws.

12. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully check your name, contact number, street address, suburb, state, and postcode before completing checkout.

If you notice an incorrect address after placing an order, contact us immediately.

We will attempt to update the shipping information where the order has not yet been dispatched and where changes are operationally possible.

Once a parcel has entered the carrier network, address changes may not be possible.

Additional delivery charges may apply where a new delivery attempt is required due to incorrect information supplied by the customer, subject to applicable law.

13. Tracking Not Updating

Occasionally, tracking information may not update immediately after dispatch.

This may occur because of:

Delayed carrier scanning.
Transit between sorting facilities.
Temporary tracking system issues.
Public holiday processing schedules.

If your tracking information remains unchanged for an extended period, please email us with your order number and tracking details.

We will review the available information and assist with a carrier enquiry where appropriate.

14. Lost or Missing Parcels

If a parcel appears to be lost during transit, please contact us with your order number and tracking information.

We will review the shipment status and, where appropriate, investigate the issue with the delivery carrier.

If an order is confirmed lost or cannot be delivered, we will work with the customer to provide an appropriate resolution, which may include a replacement or refund.

Our obligations under the Australian Consumer Law are not limited by whether a carrier provides compensation to us.

15. Returned to Sender

A parcel may be returned to the sender for several reasons, including:

Incorrect or incomplete delivery address.
Failure to collect a parcel after a delivery notification.
Delivery restrictions.
Other carrier-related delivery issues.

If your parcel is returned to us, please contact our customer service team.

We will review the reason for the return and discuss the available options.

Where additional shipping charges arise because of incorrect information or circumstances attributable to the customer, reasonable additional delivery costs may apply, where permitted by law.

16. Packaging

Eligible orders will be packed appropriately for transportation.

Packaging arrangements may vary depending on the nature, size, and handling requirements of the products being shipped.

We aim to ensure that parcels are securely prepared before being handed over to the delivery carrier.

17. Compliance With Australian Laws

All orders and delivery arrangements are subject to applicable Australian Commonwealth, state, and territory laws.

We only accept and dispatch products that we are legally authorised to supply.

Products subject to specific regulatory restrictions will not be supplied or dispatched unless the relevant legal requirements and authorisations are satisfied.

We reserve the right to refuse or cancel orders that cannot legally be fulfilled.

18. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable legislation.

Where a product or delivery service fails to meet applicable consumer guarantees, customers may be entitled to remedies under Australian law.

19. Contact Us

If you have any questions regarding shipping, order processing, tracking, or delivery issues, please contact us.

Business Name: IGET Bar Pro

Website: https://igetbarpro.net

Email: meiruth558@gmail.com

We appreciate your understanding and thank you for contacting IGET Bar Pro.

IGET Bar Pro