Last Updated: 31 October 2026
This Refund & Returns Policy explains how IGET Bar Pro (“we”, “us”, or “our”) handles customer enquiries, returns, replacements, refunds, and order-related issues for products and services lawfully supplied through our website.
Website: https://igetbarpro.net
Business Name: IGET Bar Pro
Customer Service Email: meiruth558@gmail.com
We are committed to handling customer enquiries fairly and in accordance with the Australian Consumer Law (ACL) and applicable Australian regulations.
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under Australian law.
1. Important Information About Australian Product Regulations
Certain products featured or discussed in the vaping industry are subject to strict Australian regulatory requirements.
IGET Bar Pro does not offer nicotine pouches for sale or supply to consumers in Australia.
Vaping goods may only be supplied through authorised pharmacy channels and in accordance with applicable Australian therapeutic goods legislation.
This policy does not authorise or imply the availability of any product that cannot legally be supplied in Australia.
Any transaction involving a regulated product must comply with all applicable laws and supply requirements.
2. Reporting a Problem With Your Order
If you experience an issue with a lawfully supplied product or your order, please contact us as soon as reasonably practicable.
To help us investigate your enquiry, please provide:
- Your order number.
- Your full name.
- A description of the problem.
- Clear photographs or videos showing the issue, where relevant.
- Photographs of the outer packaging and shipping label, where relevant.
Our customer service team aims to respond within 3 business days after receiving the information needed to assess your request.
Please note that any suggested reporting timeframe does not limit your rights under the Australian Consumer Law.
3. Damaged, Faulty or Defective Products
If a product arrives damaged, defective, or does not meet the applicable consumer guarantees, please contact us.
Depending on the nature and seriousness of the problem, the available remedies may include:
- Repair.
- Replacement.
- Refund.
Under Australian Consumer Law:
- For a major failure, consumers may generally choose a refund or replacement.
- For a minor failure, the supplier may generally choose an appropriate remedy, such as repair.
- If a minor failure cannot be resolved within a reasonable time, additional consumer remedies may become available.
We may request reasonable evidence and an opportunity to inspect the product before determining the appropriate remedy.
We will not refuse a valid consumer guarantee claim simply because the original packaging has been opened or is unavailable.
4. Missing Items or Incorrect Quantities
If your order contains missing items or an incorrect quantity, please contact us.
Please provide:
- Your order number.
- A description of the missing or incorrect items.
- Photographs of the parcel and the items received.
- Any relevant delivery documentation.
After reviewing your enquiry, we will determine the appropriate remedy in accordance with applicable consumer law.
Where appropriate, this may include supplying missing items or providing a refund for the affected portion of the order.
5. Incorrect Products or Items Received
If you receive an incorrect product due to a fulfilment or packing error, please contact us as soon as reasonably practicable.
Please include photographs of the item received and your order confirmation.
We will investigate the issue and arrange an appropriate remedy in accordance with the Australian Consumer Law.
Where a replacement or return is appropriate, we will provide further instructions.
We will not substitute products without the customer’s agreement where agreement is required.
6. Return Shipping Costs
Where a product is confirmed to have a problem covered by the Australian Consumer Law:
- We will cover reasonable return shipping costs where required by law.
- We will arrange or reimburse reasonable return expenses as applicable.
- Customers should retain postage receipts and tracking information.
For voluntary change-of-mind returns, any applicable return shipping arrangements will be explained before the return is approved.
Nothing in this section limits any statutory consumer rights.
7. Change-of-Mind Returns
Australian Consumer Law does not generally require businesses to accept returns simply because a customer changes their mind.
Unless we expressly offer a change-of-mind return arrangement for a particular lawful product or service, change-of-mind returns are not accepted.
Where a voluntary change-of-mind return is offered, additional conditions may apply, including:
- The product must be unused.
- The product must be unopened where appropriate.
- Original packaging and included accessories should be retained.
- The product must be in suitable resale condition.
Any approved change-of-mind return will be subject to the conditions communicated at the time of purchase.
These conditions do not apply to valid claims under the Australian Consumer Law.
8. Refund Method and Processing Times
Where a refund is approved, it will generally be processed using the original payment method.
We aim to process approved refunds promptly.
The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
Customers will be notified when a refund has been processed.
Any mandatory refund rights under Australian law will be respected.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests will be assessed based on the order status and applicable consumer laws.
An order that has already been dispatched may not always be able to be intercepted.
However, nothing in this section removes any cancellation, refund, or other rights available under the Australian Consumer Law.
If an order is cancelled and a refund is required, the refund will be processed in accordance with applicable law.
10. Delivered but Not Received
If your tracking information shows that a parcel has been delivered but you have not received it, please contact us.
We recommend checking:
- Your mailbox.
- Your front entrance or porch.
- Safe-drop locations.
- Reception or building management.
- Other household members or neighbours.
Where appropriate, we will assist with enquiries involving the relevant delivery provider.
We will assess delivery disputes based on the available evidence and applicable consumer laws.
A delivery scan alone does not automatically remove any rights you may have under Australian Consumer Law.
11. Incorrect Delivery Address or Returned Parcels
Customers should carefully check their delivery address and contact information before submitting an order.
If an incorrect address is provided, please contact us immediately.
If a parcel is returned to the sender because of an incorrect address or an unsuccessful delivery, we will assess the circumstances before determining the appropriate next steps.
Where additional delivery costs arise due to incorrect information supplied by the customer, any proposed additional charges will be communicated before further action is taken and will comply with applicable law.
12. Returns Lost in Transit
If you are required to return an item, we recommend using a tracked delivery service and retaining your postage receipt.
Please notify us if the return parcel appears to be delayed or lost.
We will assess the circumstances, including whether the return was arranged by us, the available tracking information, and any applicable consumer rights.
No provision of this policy removes statutory rights or remedies available under Australian law.
13. Payment and Currency Conversion Fees
Prices displayed on our website will generally be shown in Australian Dollars (AUD), unless otherwise stated.
Depending on the payment provider and the customer’s bank, additional currency conversion or international transaction fees may apply.
These fees are generally determined by the relevant financial institution or payment provider.
If you notice an unexpected payment charge, please contact your bank or payment provider first. You may also contact us at meiruth558@gmail.com so we can review the transaction details.
Any refunds or adjustments will be handled in accordance with applicable payment arrangements and consumer laws.
14. Consumer Guarantees Under Australian Law
Our products and services are subject to applicable consumer guarantees under the Australian Consumer Law.
These guarantees may include that products:
- Are of acceptable quality.
- Are fit for their disclosed purpose.
- Match their description.
- Match any applicable sample or demonstration model.
- Are supplied with applicable title and other required rights.
We do not exclude or limit any consumer guarantee, right, or remedy that cannot legally be excluded or limited.
For more information, customers can visit the Australian Competition and Consumer Commission (ACCC) website:
15. Contact Us
If you have questions about returns, refunds, replacements, delivery problems, or other order-related enquiries, please contact our customer service team.
Business Name: IGET Bar Pro
Website: https://igetbarpro.net
Email: meiruth558@gmail.com
Customer Support: Email enquiries
Please include your order number in your message so that we can identify your enquiry and assist you more efficiently.
We aim to respond within 3 business days.
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